SERVICE & AFTERCARE
WE’VE GOT YOU COVERED
Our unrivalled Customer Service goes beyond the point of sale. Our fully qualified and trained expert Hot Tub technicians have over 25 years of experience in the Hot Tub Industry with all the knowledge and tools to install, service and maintain your luxury leisure products.
HOT TUB & SWIM SPA INSTALLATION
Our team offer site surveys and access visits before installation so you can have full confidence in your purchase and focus on being excited for its arrival. Our specialist technicians are fully equipped with the latest apparatus to safely deliver and install your premium leisure products.
On delivery we unwrap, inspect and connect your new Hot Tub and Swim Spa. Our checks and service do not stop there, we provide all customers with our spa school training. A full explanation on spa maintenance and water chemistry, so you have all the necessary information to ensure your spa runs perfectly. Our vans are fully stocked with a vast range of chemicals to keep your water, clean and clear from bacteria so you can relax and enjoy the full benefits with complete peace of mind.
Servicing
It is highly recommended by our team and our manufacturers that all Hot Tubs, Swim Spas and Swimming Pools are serviced annually. This is to ensure that your Hot Tub is operating safely and to its optimum performance. Our professional certified engineers conduct a full technical and operational check of your Hot Tub and Swim Spa. This involves complete testing, draining and cleaning. Regular servicing will help prevent breakdowns, technical issues, blockages.
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GUARANTEED PEACE OF MIND – BECOME A LOYALTY CUSTOMER
For the ultimate Peace of Mind, why not consider joining our POMP Programme (Peace of Mind Plan). Manage your payments with monthly direct debits of £29.99 which covers you for a full annual service, maintenance and chemical support.
For just £360 a year, over 12 payments – you are eligible for up to 2 call outs a year free of charge, a complete annual service as well as become a loyalty customer with 10% discount off chemicals and accessories, along with exclusive offers and discounts throughout the year.
Learn more here
BREAKDOWN & TECHNICAL ISSUES
Like all electrical products, there may be a time in which you need additional support regarding product faults, technical issues or damages. Arrange for our team to visit to inspect and diagnose – we are confident in our years of business that there is very little we can’t solve!
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Having problems balancing your water levels?
Not sure what to do? Did you know if you bring a sample of water to one of our stores, we can conduct an electrical water test to investigate and report on the findings? This will indicate how to correct or rebalance the levels if necessary, and then we can supply the chemicals you may require to fix it.
Get in touchVisit our online store – Parts, Chemicals and Accessories
We supply a huge stock of Hot Tub and Swim Spa Parts. Not only the brands in which we are partnered with, but many other Hot Tub brands within the industry. These can be brought from our online store or visiting our Head Office and National Warehouse in Lutterworth. If you are not sure what you need and would like advice, do not hesitate to call and we would be happy to help!
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